Terms and Conditions

Last Updated: January 2025

Welcome to Siberia Club! These Terms and Conditions ("Terms") govern your use of our website, mobile application, and online ordering services. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

1. General Terms

These Terms apply to all visitors, users, and customers who access or use the Siberia Club website and services. We reserve the right to modify these Terms at any time without prior notice. Your continued use of our services constitutes acceptance of any changes.

2. User Account

To place orders and access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate and current
• Keep your password confidential and secure
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

3. Orders and Reservations

3.1 Placing Orders

• All orders are subject to availability and acceptance by Siberia Club
• We reserve the right to refuse or cancel any order for any reason
• Order confirmation does not guarantee delivery until you receive a notification from us
• Prices are subject to change without notice
• All prices are listed in Egyptian Pounds (EGP) unless otherwise stated

3.2 Pre-Orders

Pre-orders must be placed at least 24 hours in advance unless otherwise specified. Payment arrangements will be confirmed at the time of order.

4. Delivery and Pickup

4.1 Delivery

• Delivery times are estimates and may vary based on demand, weather, and location
• You must provide accurate delivery information including address and phone number
• Delivery fees apply and are calculated at checkout
• We are not responsible for delays caused by circumstances beyond our control

4.2 Pickup

• Pickup orders must be collected within the specified timeframe
• Please bring your order confirmation or provide your order number
• Uncollected orders may be disposed of after the pickup window expires

5. Cancellations and Refunds

5.1 Cancellation Policy

• Orders can be cancelled within 5 minutes of placement
• After food preparation has begun, cancellations are not accepted
• Pre-orders can be cancelled up to 12 hours before the scheduled delivery/pickup time

5.2 Refund Policy

• Refunds are issued at our discretion and only in cases of service failure or product defects
• To request a refund, contact us at support@siberia-club.com within 24 hours of order delivery
• We reserve the right to refuse refunds if food has been consumed or tampered with

6. Food Quality and Safety

• We strive to provide high-quality, fresh food prepared in accordance with health and safety standards
• If you have food allergies or dietary restrictions, please inform us at the time of ordering
• While we take precautions, we cannot guarantee that our food is completely free from allergens
• You are responsible for verifying that the food meets your dietary requirements before consumption

7. Loyalty Program and Points

Siberia Club offers a loyalty program where you can earn points on eligible purchases. Points can be redeemed for discounts and special offers. Program terms include:

• Points are earned on completed orders only
• Points have no cash value and cannot be transferred
• Points may expire if your account is inactive for an extended period
• We reserve the right to modify or terminate the loyalty program at any time
• Fraudulent activity may result in loss of points and account suspension

8. Reservations and Events

• Table reservations are subject to availability and confirmation
• Please arrive within 15 minutes of your reservation time; otherwise, your table may be released
• Event attendance may require advance registration or ticket purchase
• Cancellation policies for events and reservations will be communicated at the time of booking

9. Intellectual Property

All content on the Siberia Club website, including text, images, logos, graphics, and software, is the property of Siberia Club and protected by copyright and trademark laws. You may not:

• Reproduce, distribute, or display our content without written permission
• Use our trademarks or logos without authorization
• Scrape, copy, or extract data from our website using automated tools

10. Prohibited Uses

You agree not to use our services for any unlawful or prohibited purpose, including:

• Impersonating another person or entity
• Submitting false or misleading information
• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our website
• Harassing or abusing our staff or other customers

11. Limitation of Liability

To the fullest extent permitted by law, Siberia Club shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use or inability to use our services
• Delays or errors in delivery
• Food quality issues reported after consumption
• Third-party actions (e.g., delivery partners)

12. Indemnification

You agree to indemnify and hold Siberia Club harmless from any claims, losses, or damages arising from your violation of these Terms or misuse of our services.

13. Governing Law

These Terms are governed by the laws of Egypt. Any disputes arising from these Terms or your use of our services shall be resolved in the courts of Egypt.

14. Contact Information

15. Acceptance of Terms

By using Siberia Club's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of our services immediately.

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