Privacy Policy
Last Updated: October 2026
At Siberia Club, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our online ordering services.
1. Information We Collect
We collect information that you provide directly to us when you:
- Create an account on our website
- Place an order for food delivery or pickup
- Make a reservation
- Subscribe to our newsletter or promotional offers
- Participate in our loyalty or points program
- Contact us for customer support
The types of information we may collect include:
- Personal Information: Name, email address, phone number, delivery address
- Order Information: Food preferences, order history, special dietary requirements
- Technical Information: IP address, browser type, device information, cookies
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and deliver your food orders accurately and efficiently
- Customer Service: To respond to your inquiries, resolve issues, and provide support
- Marketing Communications: To send you promotional offers, special deals, new menu items, and event notifications (only if you have opted in)
- Account Management: To manage your loyalty program, points, and membership benefits
- Service Improvement: To analyze usage patterns and improve our website, menu, and services
- Legal Compliance: To comply with applicable laws and regulations
3. Marketing Communications
Your data will be used primarily to send you exclusive offers, promotions, and updates about our menu and services. You can opt out of receiving marketing communications at any time by:
- Clicking the "unsubscribe" link in any promotional email
- Contacting us directly at support@siberia-club.com
- Updating your communication preferences in your account settings
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website or delivering orders
- Delivery Partners: With delivery services to fulfill your orders
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.
Our mobile app (Android)
The Siberia Club app (com.siberiaclub.customer) uses the same account as our website. This section explains what the app adds.
- Account data: Your name, email address, Egyptian mobile number and, optionally, gender and birthday, which you enter when you register or edit your profile. Your password is stored only in a protected (hashed) form.
- Activity: Orders you send, event seat bookings, points and offers you redeem, and reviews you write.
- Sign in with Google: If you choose "Continue with Google", Google gives us your name and email address only. We never receive your Google password.
- Data on your phone: Your sign-in token is kept in Android secure storage on your phone. The app also keeps offline copies of the menu, events and team, and a short problem log that is shared only if you press "Report a problem" and send the email yourself.
- Notifications: Notifications are optional. They are delivered through Google Firebase Cloud Messaging, which uses a device identifier for this purpose. You can turn them off in the app profile or in your phone settings.
- Permissions: The app asks only for internet access, network status and (Android 13 and newer) permission to show notifications. It does not use your location, contacts, camera, microphone or photos.
- No ads: The app contains no advertising and no analytics or tracking tools, and we do not sell your data.
Deleting your account and data
You can delete your account at any time in the app: Profile, then "Delete account". You can also do it on the website (Account, Manage, Personal data, Delete) or by emailing support@siberia-club.com from the address of your account. Deleting removes your login, membership and sign-in sessions. Records the restaurant must keep for accounting, tax and legal purposes (such as past receipts and points history) may be kept after deletion.
Delete my account on the website
7. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications
- Request a copy of the data we hold about you
- Withdraw consent for data processing (where applicable)
8. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
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